Tech Support Channels
A One–Hour Support Ticket Response Guarantee
Every single support request you send to us will be responded to within maximum 1 hour. In case your ticket or e–mail calls for further assistance from a system administrator, we’ll forward it and leave a comment to let you know that your issue is being worked on. If you take advantage of the Administration Services package, any of the server administration services included there will be carried out at a time of your liking.
A Premium Client Support Service
We’ll be online for you 24x7x365 to answer any questions that you may have about our Web Hosting Control Panel or any of the applications that we have installed for you on the server. If you also require help handling server admin procedures, you can take a look at our Administration Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services
An Easy–to–Navigate Help Section
We have equipped our Web Hosting Control Panel with a detailed knowledge base, which offers exhaustive explanations of its features and functions. In addition, we have prepared exhaustive video tutorials that will further show you how to carry out a specific task or troubleshoot a regularly experienced problem. The instructional articles and the tutorial video clips are easily accessible from every section of the Web Hosting Control Panel through the Help and Videos buttons situated in the upper right corner.