24/7 Customer Support
Why is the provision of a good quality customer support service crucial on today?s Internet hosting marketplace? Which are the typical customer support channels?
Being able to contact your cloud hosting company if you have any type of questions or experience any difficulties is very important and how quickly they will answer back and take action is essential, especially if your website is business-oriented, as more downtime often means losing potential customers. The support solutions are, in addition a way to identify actual providers from resellers. The second generally respond only to e-mails or support tickets and you'll have to wait for a whole day or more so as to receive a reply. If your trouble needs several responses, you may end up losing a few days to get a basic problem fixed. Using the services of an authentic and reliable web hosting supplier, you'll be able to contact the support team at any moment and receive a timely response no matter what the problem or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 customer, billing and tech support for all of our Linux cloud hosting
. Even if you aren't our customer yet and you have questions, we can give you a hand promptly and supply you with the needed info, in order to give you the choice to make the best decision when you purchase a new hosting account. We're available at any moment, including weekends and holidays, and we supply several ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we have multiple telephone numbers all over the world, so that you will be able to call the one which is closer to you. The max response time for your email messages and your tickets is one hour. The standard response time is no more than 15-20 min, which means that you can forget all about waiting for days to get support for any kind of task or issue, regardless of its complexity.