You'll find plenty of cloud hosting companies out there, still the majority of them are resellers who have minimal resources, especially when it comes to support. One of the ways to distinguish them is the option to reach the company over the phone. The level of support that you will have through this particular method of communication varies depending on the service provider - several of them offer experienced phone support, others offer common and customer support only because some issues are more time-consuming and it's quicker to be resolved through a support ticket, especially when the issue has to be escalated. Nonetheless, it is good to know that you could always reach your web hosting supplier because there're lots of small issues that can be managed easily and timely with a call, not mentioning that you can get additional information about the services even before you become a client.
Phone Support in Cloud Hosting
In case you decide to take advantage of one of our Linux cloud hosting, you will be able to talk with our customer support crew over the phone for 14 hours per day. We will help you choose the best package for your websites as we believe that it is better to discuss this kind of matters with a live person. In case you already own an account, we are able to help you with all of your sales/billing questions as well as general matters, even with some technical troubles that don't need too much time or escalation to a system administrator as it is more appropriate to open a support ticket for time-consuming problems and have all the communication in a single place. We now have phone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and talk with one of our agents.