A live chat is a real-time way of communication between a website hosting supplier's support team and its clients. It's a very efficient way to get some information about the website hosting services or have some issue resolved because you're speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the smaller chance of errors when you exchange info like usernames or domain names, the quicker response time because the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do another thing while the agent investigates the issue in question. What's more, you are able to join a live chat room from any computer that's connected to the web, avoiding the phone charges that you'll need to pay if you are calling to another country.
Live Chat Support in Cloud Hosting
In addition to the telephone and ticket support, we offer live chat support too. You'll be able to contact us every day, including holidays and weekends, and we can give you more information about the Linux cloud hosting that we provide in case you are not a customer yet, or about common and billing questions if you already have a user profile. Though for solely tech matters you will have to open a trouble ticket to the tech assistance team, since such matters will need additional time to be taken care of, you can still contact us through our live chat for some tech information. For example, we can assist you to set up an email address in your e-mail client or troubleshoot a variety of issues, saving you time and effort. Even if our phone lines are already off for the day, you'll be able to speak with a live person.