There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a ticketing system. It is the easiest means of communication for a number of reasons. If no customer support engineer is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. Plus, you can copy & paste extensive bits of information without the need to worry about spelling mistakes, and in case a specific issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in the same location, so each party can always see the comments provided by the other one. The drawback of using tickets to touch base with your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you have to supply info or to adhere to directions, you’ll need to use at least two separate admin dashboards and this number might increase in case you want to administer a handful of domains. On top of that, many web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting come with an integrated trouble ticket system, which is part of our custom Hepsia Control Panel. In stark contrast to other similar tools, Hepsia will permit you to manage everything related to the web hosting service itself in the same place – payments, web files, emails, trouble tickets, etc., avoiding the necessity to go through different admin dashboards. If you’ve got any technical or pre-sales questions or any problems, you can send a ticket with a couple of mouse clicks without needing to leave your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of informational articles, which will give you additional info and which may help you solve any particular issue before you actually open a ticket. We guarantee a trouble ticket response time of maximum one hour, even in case it’s a weekend or a national holiday.