There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a ticketing system. It is the easiest means of communication for a number of reasons. If no customer support engineer is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. Plus, you can copy & paste extensive bits of information without the need to worry about spelling mistakes, and in case a specific issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in the same location, so each party can always see the comments provided by the other one. The drawback of using tickets to touch base with your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you have to supply info or to adhere to directions, you’ll need to use at least two separate admin dashboards and this number might increase in case you want to administer a handful of domains. On top of that, many web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.